"Our business centres around people and trust. Being entrusted with other people’s money is a responsibility we take very seriously. Only by acting with professionalism and integrity can we maintain our stakeholders’ confidence and preserve our company’s reputation. The ING Business Principles play an important role in this respect.

The ING Business Principles were first introduced in 1999 and set a global standard for the behaviour expected of every employee. They are refreshed every year to ensure their relevance in a changing environment. Our Principles express what we hold dear, what we believe in and what we aim for. Living them helps us to make decisions that can stand the test of time.

The Principles are not voluntary suggestions. They are non-negotiable, and every single ING employee will be responsible for living up to them. The ING Business Principles will enable us to do what we do best, both today and tomorrow: help our customers manage their financial future."

• We act with integrity
• We are open and clear
• We respect each other
• We are socially and environmentally responsible